Bob Furniss
Vice President

“It is great to work for an industry leader! I knew from the beginning that Bluewolf was different and feel my success as a leader is tied directly to my ability to engage our clients within the Bluewolf culture of exceptional work.”

Why Bluewolf

Bluewolf people have deep expertise and an infectious passion to help companies innovate faster to increase overall growth. Our customer's customer is our focus!

Expertise

Functional Expertise:
Marketing Effectiveness, Customer Care Effectiveness, Adoption/Change Management, Social, Implementation, Strategic Consulting

Vertical Expertise:
Consumer Services, Education, Financial Services, Public Sector, Healthcare, Hospitality, Manufacturing, Media, High Tech, Telecommunications, Contact Centers, Non-Profit, Higher-Ed

Interests

Being a Dad; Writing, Photography; Cinema; Social Media; Ministry work in Honduras.

Profile

For more than 36 years my career has focused on the customer experience.

As a leader of enterprise contact centers - and as a consultant for more than 20 years - I've had the opportunity to help companies create service roadmaps, develop transformation strategies, implement CRM applications, and engage more effectively via traditional and new digital/social channels.

As a member of the National Speakers Association, I've had the opportunity to speak internationally on leadership and the importance of developing a customer-obsessed business culture. I was honored to receive the Lifetime Achievement Award from ICMI in 2017.

I believe that technology is an enabler - but people are the key to success. I have a passion for all things Service-related!

My personal hashtag is "ILoveThisStuff!"

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